Privacy policy

Privacy policy

Last updated: May 27, 2026
Ladouer operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), in order to provide you with a curated shopping experience. Ladouer is powered by Shopify, which helps us provide and improve the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services. By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect
When we refer to “personal information,” we mean information that can identify or reasonably be linked to you.
Depending on how you interact with our Services, we may collect:

Contact Information
Name, billing address, shipping address, phone number, and email address.

Payment Information
Payment card details, transaction information, and payment confirmation details.

Account Information
Username, password, and account preferences.

Order Information
Items viewed, added to cart, purchased, returned, or exchanged.

Communication Information
Information you provide when contacting customer support.

Technical Information
Device type, browser information, IP address, and usage data.

How We Collect Information
We collect personal information:
- Directly from you when you create an account or place an order
- Automatically through cookies and similar technologies
- From service providers who help us operate our store
- From third-party partners and marketing platforms

How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Improve our products and services
- Send marketing and promotional communications (you may opt out anytime)
- Prevent fraud and ensure security
- Comply with legal obligations

How We Share Information
We may share information with:
- Shopify and service providers who help operate our store
- Payment processors and shipping providers
- Marketing and advertising partners
- Legal authorities when required by law

Some service providers may process information outside the UK or EEA using approved transfer mechanisms.

Data Security
While we implement reasonable security measures, no system is completely secure. We recommend that you protect your account credentials and avoid sharing sensitive information through unsecured channels.

Children’s Privacy
Our Services are not intended for children under the legal age of majority in their jurisdiction. We do not knowingly collect data from children.

Your Privacy Rights
Depending on your location, you may have rights to:
- Access your personal data
- Request correction or deletion of data
- Restrict or object to processing
- Withdraw consent where applicable
- Request data portability

UK and EEA residents may exercise additional GDPR rights.

Marketing Communications
You may receive marketing communications from us. You can unsubscribe at any time using the unsubscribe link in our emails.

Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.

International Data Transfers
Your personal information may be transferred, stored, and processed outside your country of residence. We use appropriate legal safeguards such as Standard Contractual Clauses where required.

Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us via our Contact page.

Ladouer
Wargrave House, Navarre Street, London, UK