Refund policy

Returns & Refunds
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unworn, and in its original packaging. Proof of purchase is required.

To start a return, please contact us via our Contact page. 

Please note that return shipping costs are the responsibility of the customer. Items sent back without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate and resolve the issue.

Non-Returnable Items
Certain items cannot be returned, including:
- Earrings and pierced jewelry (due to hygiene reasons)
- Sale items
- Gift cards

Please contact us if you have any questions about your specific product.

Exchanges
The fastest way to receive a replacement item is to return the original item (once the return is accepted) and place a new order.

European Union 14-Day Cooling Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it. The item must be unused, unworn, and in its original packaging. Proof of purchase is required.

Refunds
Once we receive and inspect your return, we will notify you if your refund is approved.

If approved, refunds will be processed to your original payment method within 5–10 business days. Please note that it may take additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since your return was approved, please contact us via our Contact page.