Terms of service

OVERVIEW
Welcome to Ladouer! The terms “we”, “us”, and “our” refer to Ladouer. Ladouer operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) in order to provide you with a curated shopping experience.
Ladouer is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with our Privacy Policy, describe your rights and responsibilities when using our Services.
By visiting, browsing, or purchasing from our Services, you agree to be bound by these Terms of Service and our Privacy Policy:
https://ladouer.com/policies/privacy-policy
If you do not agree, you should not use our Services.

SECTION 1 – ACCESS AND ACCOUNT
You must be of legal age in your jurisdiction or have parental consent to use our Services.
You may be required to provide accurate personal information including email, billing, shipping, and payment details.
You are responsible for maintaining the security of your account credentials.

SECTION 2 – OUR PRODUCTS
We strive to provide accurate product descriptions. However, product colors and appearance may vary depending on device settings.
Product availability and descriptions may change without notice.

SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase.
Orders are only accepted once payment is processed and confirmed by Ladouer.
We reserve the right to accept or decline any order.
Purchases are intended for personal use only. We may refuse bulk or suspicious commercial orders.
Your purchases are subject to our Refund Policy:
https://ladouer.com/policies/refund-policy

SECTION 4 – PRICES AND BILLING
Prices may change without notice.
Prices displayed at checkout are the final prices charged.
Prices do not include shipping, taxes, customs duties, or import fees unless stated.
You agree to provide accurate payment information and authorize payment processing.

SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by carriers, customs processing, or events outside our control.
Once products are delivered to the shipping carrier, risk transfers to the customer.

SECTION 6 – INTELLECTUAL PROPERTY
All content on our website is owned by Ladouer or its licensors.
You may not reproduce, distribute, or modify content without written permission.

SECTION 7 – OPTIONAL TOOLS
Third-party tools are provided “as is” without warranties.
We are not responsible for third-party services.

SECTION 8 – THIRD-PARTY LINKS
We are not responsible for third-party websites linked from our Services.
Users access third-party sites at their own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
Ladouer is powered by Shopify.
Sales are made directly between customers and Ladouer.
Shopify is not responsible for disputes arising from transactions.

SECTION 10 – PRIVACY POLICY
Personal information is processed according to our Privacy Policy:
https://ladouer.com/policies/privacy-policy
Data may be shared with Shopify and service providers to operate our Services.

SECTION 11 – FEEDBACK
By submitting feedback, you grant Ladouer a worldwide license to use feedback for marketing and business purposes.

SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct errors or cancel orders if incorrect information is displayed.

SECTION 13 – PROHIBITED USES
Users may not:
- Engage in unlawful activities
- Hack or disrupt Services
- Collect customer data without authorization
- Send spam or malicious content
Accounts may be terminated for violations.

SECTION 14 – TERMINATION
We may suspend or terminate access to Services at any time.

SECTION 15 – DISCLAIMER OF WARRANTIES
Services are provided “as is” without warranties of any kind.

SECTION 16 – LIMITATION OF LIABILITY
Ladouer is not liable for indirect or consequential damages arising from use of Services.

SECTION 17 – INDEMNIFICATION
Customers agree to indemnify Ladouer from claims arising from misuse of Services.

SECTION 18 – GOVERNING LAW
These Terms are governed by the laws of England and Wales.
Disputes are subject to courts in England and Wales.

SECTION 19 – CHANGES TO TERMS
Terms may be updated at any time.
Continued use of Services constitutes acceptance of changes.

SECTION 20 – CONTACT INFORMATION
Ladouer
Wargrave House, Navarre Street, London, UK
Contact via website contact form.